Dispute Center

My order never arrived.

If your order never shows up even after the promised delivery date, you’ll get a refund. It’s that simple.

My order arrived – but there’s a problem.

You can open a dispute if the item you receive is significantly different than how it was described.

• You received a completely different item.
• The item’s condition was misrepresented.
• The item is missing parts or features, and this was not disclosed.
• You purchased a specific quantity of an item, but received the wrong amount.
• The item was substantially damaged en route to its destination.

There are any billing errors.

You can open a dispute when you identify any billing errors from your transaction.

• You received a wrong charge.
• There was a missing discount.
• An unexpected late fee came up.
• You forgot to cancel your subscriptions.

You’ve not authorized the payment.

If a purchase is not authorized by you, you can report to us and open a dispute so that we can try to get the money back.

Transaction details

If you wish to open a dispute with us, please make sure you save our Reference ID for your transaction from our notification email. You will also be asked to provide when, where, how much you paid for the goods/services.

Purchaser details

You will be asked to provide the purchaser’s info as well. All necessary and accurate details will help us locate the transaction and review your dispute swiftly.

Dispute details

Please categorize your dispute so that we can have a basic knowledge of any assistance that we can offer.

Proof details

Your bank statement is required to validate your actual payment, while you‘re also supposed to upload other documents to support your claim. Your description of the dispute overview is appreciated if you can tell us a bit more.

Your dispute will be closed when there’s a full refund issued, or when there’s a consensus between you and our customer support specialist that you no longer need the credit.

However, there are still circumstances when you have new claims. This way you should open a new dispute telling us your latest request.